Technical Writer / Documentation Infrastructure Architect

Serena Software seeks a Documentation Infrastructure Architect / Technical Writer for its Bellevue team, which is
developing cutting edge software. This candidate will be a part of a fantastic team and perform high-quality, task-based
documentation and user training materials for Serena Software’s application lifecycle management products. They will
have the opportunity to develop content in a variety of media, including online help, classroom curriculum, Web-based
e-learning, and manuals. They will Analyze user stories and interview relevant team members while understanding user
requirements and learning needs that develop document and training designs and strategies to match these needs.


Responsibilities:

The Technical Writer/Documentation Infrastructure Architect will be asked to do each of the following:
* Write high-quality, task-based online help and user training materials for Serena Software’s application lifecycle
management products
* Analyze user stories and interview relevant team members
* Understand user requirements and develop document designs and strategies to match these requirements
* Design and build innovative information delivery systems for Serena Web clients
* Implement online help and user support systems using technologies such as XML, XSLT, and Visual Basic
* Participate in long-term projects focused on improving documentation and user training processes and integrating into
the product development process
* Participate in peer reviews
* Be an effective and proactive member of a dynamic technical publication team
* Work independently and collaboratively


Qualifications:
* 2+ years software technical writing experience
* Experience developing user stories and requirements into clear, well-written, task-oriented print and online
documentation
* Ability to test accuracy of documentation by setting up and running complex software products
* 2+ years documentation infrastructure development experience using technologies including XML, XSLT, Visual Basic,
and .NET
* Familiarity with modern programming environments such as Visual Basic, Visual C++, Visual Age Java, or Websphere
Application Developer
* Experience with one or more databases desirable
* Familiarity with client/server, web services (SOA), web concepts and nomenclature desirable
* Familiarity with XML publishing tools like XMetal, Agile methodology and creating online tutorials, a plus


General Requirements:
* Excellent interpersonal, negotiation and communication (verbal, phone, listening, written and editing) skills;
employs a strong customer service approach
* Excellent organizational and time-management skills
* Able to maintain a high level of productivity and work effectively under pressure of time constraints in a
fast-paced, complex, collaborative and team-oriented agile development environment
* Flexibility to adapt to a constantly changing environment
* Tenacity in researching information


Education:
* Bachelor’s degree in English, Journalism, Technical Writing, Computer Science, Engineering or other relevant
degrees, or the equivalent in experience and education
APPLY ONLINE:
http://www.agilerecruiter.com/agilecan/starthere.php?job=2103

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