Key Bridge Marriott
1401 Lee Highway
Arlington, VA 22209
http://greatjobs.marriott.com

Part-time, At Your Service Agent, phone center-Salary: $12.70 hourly
Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls,
screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g.,
voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls,
requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest
requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and
follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about
room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report
accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain
confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to
company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests
with genuine appreciation. Speak with others using clear and professional language, and answer telephones using
appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common
goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of
formats; stand, sit, or walk for an extended period of time or for an entire work shift.

Start experiencing your success at Marriott, where life just keeps getting better. Join us. We’re Marriott.

To be considered, please apply online at: http://greatjobs.marriott.com. Enter zip code 22209. Click on Key Bridge
Marriott. The position is listed under “Guest Services/Front Desk”.

EOE M/F/D/V