Operations Technician580Since our founding in 1978, we've built a team of the best minds in the business. From
pioneering an entire industry, to leading the market in Information Availability services, it's the strength of our team
that has enabled us to grow into a billion dollar company serving over 10,000 clients worldwide.  We invite you to
investigate our career opportunities and apply online by submitting your resume. On our career site, you'll find all
currently available positions at SunGard Availability Services, as well as information on the benefits of working at
SunGard.  SunGard Availability Services is an operating group of SunGard Data Systems.Responsibilities:* Assist with
technology installation to include securing of cabinets, racking of equipment, and cabling of devices.* Assist with
building Windows-based operating systems (Server 2003/2000) and device configuration.* Provide onsite support for device
troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling support.* Assist SunGard
Centralized Operations/Engineering, Project Management, and Customer Service teams in support of customer requirements
when engaged. * Provide on-site customer service to clients while working within the data center * Provide on-site
vendor support for maintenance, break/fix, and/or upgrades.* Understand and follow defined standard operating
procedures.* Understand the data center's infrastructure components and supporting tool set. * Respond to and update
tickets in accordance with department procedures. * Perform written and verbal turnover of open issues/upcoming
maintenance at the end of each shift.* Receive and ship inventory as required. * Ensure that the facility inventory is
updated and accurate on a regular basis, based upon moves, adds, and changes. * Perform data center walk-through during
each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on
equipment. * When appropriate, escalate issues quickly and efficiently in order to solve problems within SunGard's
Service Level Agreement requirements. * Issue problem, change, and request tickets when necessary for both SunGard
infrastructure and customer environments. * Understand the facility support systems (power, HVAC, fire
detection/suppression, security); respond to alarms in accordance with department procedures.* Must work holidays that
fall on scheduled shifts, have the flexibility to work extra shifts as required by management.Qualifications:* College
Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational
requirement of a H.S. Diploma or GED equivalent.* A+, MCSE, and/or CCNA certifications preferred.* Minimum of 1 - 2
years experience, preferably in a data center or tech support environment. Previous data center experience a plus*
Additional experience in the following areas a plus: Help Desk, Network Administration/Systems Administration, Technical
Account Management.* Understanding of Windows-based operating systems (Server 2003/2000)* Understanding of
Unix/Linux-based operating systems a plus.* Familiar in Microsoft Office-based applications (Word, Excel); experience
with Visio a plus.* Experience with physical configuration and maintenance/troubleshooting of Enterprise level hardware.
* Preferred experience in Layer 1 telephony trouble shooting to include telephony troubleshooting equipment.* Must
possess strong customer service attitude and interpersonal skills. * Must possess excellent written and verbal
communication skills. * Proven ability to execute multiple tasks efficiently and effectively. * Proven ability to work
effectively in a team environment.* Demonstrated ability to produce quality work on a consistent basis.* Demonstrated
flexibility and organization * Must be a self-starter and be able to manage assigned tasks with limited management
input.* Should be able to lift 40 lbs.* Preferred experience working in a datacenter environment to include maneuvering
in narrow aisles to install/troubleshoot equipment, ability to climb a ladder and crawl under raised floor to
install/troubleshoot cabling.SUNGARD IS AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/VEmployment is contingent upon successful
completion of the background investigation and pre-employment drug screen