Account Manager - Global2315Overview: We're a company on the move, with headquarters in Redmond, Washington and
satellite offices all over the world. If you're a team player looking for a company with a bright future, we'd love to
hear from you. Under moderate supervision, the Account Manager is responsible for the on-going success and partnership
of named customers within the assigned client base. This position will serve as the partner and advocate for named
accounts to ensure the highest levels of on-going retention, satisfaction, and opportunity development are realized. In
addition, the Account Manager will be assigned a quota with corresponding "rules" of engagement to connect
every client transaction, cross sell additional services and increase the utilization and adoption of all services. Key
to success in this position is the development and maintenance of strong relationships, both within Concur and with the
clients. This position is 80% phone-based and 20% client facing with a high volume account base. Moderate travel is
required. The compensation structure is base salary plus commission and bonus and the Account Manager reports to a
Manager or Director within Client Development.Responsibilities: Develop and maintain strong relationships within
assigned client segment to ensure maximum satisfaction, retention levels and cross sell opportunities to increase the
value to clients. Identify and execute territory plans for assigned client segment. Work cross-functionally to execute
on client specific strategies. Develop and deliver weekly forecasts for goals and objectives, including but not limited
to sales forecast, client satisfaction and other Client Development objectives consistent with established sales process
and methodology. Develop qualified references for case studies, client forums and press releases by establishing
credibility and responsiveness with assigned clients. Ensure clients receive appropriate acknowledgement for providing
references. Maintain all relevant client information and activities in appropriate designated systems and customer
relationship tools. Including CRM, incident management applications and spreadsheets. Identify, prioritize and resolve
client issues/concerns that are impeding the client relationship with Concur; coordinate with appropriate internal
departments to provide response and/or solutions. Identify and implement improvements to processes, documents, tools,
reports, etc. to benefit team and internal/external clients. Participate on cross-functional teams to discuss accounts
and look for trends or commonalities. Ensure the best interests of both clients and Concur are being fairly and
objectively represented. Other duties/special projects as assigned. Be aware of, and comply with, all corporate
policies.Qualifications: Education, Experience & Training required: BA/BS degree. Minimum 5+ years experience in client
relationship capacity with high level of interaction with internal/external clients and partners. Prefer quota
experience Software industry experience preferred. Ability to pass a background check.Job Specific Specialized Knowledge
& Skills: Aptitude to analyze a situation, define key objectives, and recommend strategies and action plans. General
understanding of business, financial systems and organizational decision-making. Strong written and verbal communication
skills, including negotiation skills. Demonstrated aptitude to assess and analyze issues/data and develop or implement
appropriate plan to resolve. Must possess a client-focused attitude with the ability to act as a client advocate when
escalating and resolving issues. Proven ability to engage and interact with internal teams to resolve client issues.
Planning and project management capabilities. Ability to give presentations to small and large groups of people.
Advanced Microsoft Office (particularly Excel) skills. Knowledge of Oracle Discoverer, Cognos and PeopleSoft/Vantive CRM
preferred. Must pass background check upon hire. Maintenance of background checks will be conducted annually. Critical
Performance Competencies: Business Acumen/Strategic Business Perspective - demonstrates business/marketplace knowledge
(policies, practices, trends, etc.) Client Value Creation - demonstrates concern for meeting internal and external
clients' needs in a manner that provides satisfaction and excellent results for the client Influence - uses appropriate
interpersonal styles and methods to influence internal and external clients, enhancing Concur's financial success
Interpersonal - builds and maintains trusting relationships with associates and clients Change Management - initiates,
manages or participates in the change process and energizes it on an ongoing basis, taking steps to remove barriers and
accelerate its pace Energy/Drive - exhibits strong desire to achieve Personal/ Professional Effectiveness - demonstrates
ability to be self-directed and self-motivated Intelligence - acquires understanding and absorbs new information rapidly
Planning and Organizing - optimizes use of time and resources to achieve desired results Accountability - holds self and
others accountable for resultsValue Competencies: Displays passion for & responsibility to the customer Hires, develops
& rewards great people Displays leadership through innovation in everything you do Displays a passion for what you do
and a drive to improve Displays a relentless commitment to win Displays personal & corporate integrity