Susan A. Jolicoeur


20 Mount Pleasant View Avenue, Cumberland, Rhode Island 02895 H (401) 658-3965

EDUCATION
Bellingham Junior Senior High School
Bellingham, MA
Business Management

WORK EXPERIENCE:

CVS Corporation
March 2006 to Current
Supervisor of Merchandise Support/ Item Associates: CVS Headquarters

 Provide training, guidance, and direction to the Item Associates in relation to item and vendor set up,
maintenance, markdowns, and returns. Etc…
 Supervise, support, monitor, evaluate, and control the assigned functions and processes of the Item team.
 Uphold Item audit requirements by facilitating item and suppliers reviews quarterly.
 Create/Revise Standard Operating Procedures for the day to day business for the Item Associates.
 Provide leadership to resolve day-to-day tasks of the team, workload balancing.
 Provide direction to the team in resolving store, supplier and item issues.
 Individual needs to possess leadership qualities and act as a role model for the Item Associates.
 Compile and analyze compliance reporting encompassing new items, discontinued items, markdowns, etc.
 Plan for acquisition activities, special projects, and system enhancements and testing plans (coordinating and
executing UAT’s when item/supplier set up is impacted).
 Responsible coordinating and executing workflow for testing of a new Web base tool (PIM).
Product Information Management.

December 2005 until March 2006

Lead Item Associate: (CVS Headquarters)

 Provide training and guidance to the Item Associates as they support the Category Managers and Assistants Category
Managers.
 Provide Direction to Item Associates to help prioritize workload.
 Responsible for compiling and analyzing compliance reporting
 Encompassing new items, discontinued items, form compliance, markdowns etc.
 Maintain “New Item” tracking document for Plano-grams assigned and insure completeness and accuracy before the
file is uploaded. Produce weekly reporting of the New Item Billings. Order and track receipt of samples for the
Plano-gram.
 Work with the Item Associates to ensure Plano-gram timelines are
adhered to.

Lead Item Associate: (CVS Headquarters)

 Publish ISQ scores monthly.
 Help train New Category Managers and Assistant Category Managers on item/Plano gram system and processes.
 Train New Item Associates on policies and procedures.
 Review and resolve store helpdesk calls via Peregrine.
 Producing and analyzing “ad hoc” requests to get to the root cause solution of business issues
presented/identified.
 Attend meetings as requested by the Item Team Supervisor.

Woonsocket, RI
2001-2006
Item Maintenance Processor
 Provide support to Category Manager, Assistant Category Manager, Category Analyst
 Receive and analyze merchandising reports on a daily basis
 Create and maintain new and old items, Plano-grams, displays, price changes and return credits
 Establish meaningful contact with clients on a daily basis
 Train all new Item Maintenance Processors

Woonsocket, RI
1995-2001
Promotional/Seasonal Billing Clerk
 Coordinated the timely distribution of Promotional, Seasonal, and Plano-gram merchandise
 Monitored inventories to ensure high levels of customer satisfaction in allocation of event merchandise in the
stores
 Communicated with Planners and warehouse personnel on a daily basis
 Requested and analyzed billing reports

Woonsocket, RI
Third Party Billing & Payments
1990-1995
 Communicated with Pharmacists and various agencies on a daily basis
 Managed billing and collections on accounts including Pilgrim/Harvard
 Input information for Billing and Payment Clerks to be reviewed by MIS

Cumberland, RI
2005 to 2008
ES&S Independent Contractor
Technician for all 18 districts in the town of Cumberland

 Fix polling machines
 Customer Service


COMPUTER SKILLS
 Rumba, (Mainframe-CICS) Word, Excel, Access, PowerPoint, Outlook, Windows XP, Peregrine

ACCOMPLISHMENTS/AWARDS
 Recaptured $200,000 in unpaid claims due to CVS stores in third party in 1995.
 Sent two topics to the Continuous Improvement Team to save the company time and money in 1996, implemented in 1997.
 Suggested a procedure to implement bonus and sell-sub items in the system once instead of by ten distribution
centers, implemented two weeks later by MIS in 2001.
 Received the Eckerd Integration Award from Tom Ryan and Chris Bodine in 2005.
 Received the Sav On Osco Integration Team Award from Tom Ryan in 2006