Dearborn Inn
20301 Oakwood Blvd
Dearborn, MI 48124
http://greatjobs.marriott.com

Supervisor, Front Desk-$12.00 hourly
Assist staff with expediting problem payments (e.g., problems processing credit cards). Follow up with guest regarding
satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and
issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up
accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate
sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with
reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate
individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.
Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document
pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to
accounting specifications.
Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of
the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to
manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and
address guests' service needs. Speak with others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an
extended period of time.
Excellent benefits package:
Medical, Dental, Vision, 401(K)Profit Sharing, Free Meals, Paid Time Off, Tuition Reimbursement, Company Paid
Incentives, Career Advancement, Room Discount.

Apply on-line 24 hours a day at: http://greatjobs.marriott.com.
Enter zip code 48124 and click on The Dearborn Inn.
The position is listed under Guest Services/Front Desk.

EOE M/F/D/V