Fresh Profile: Hotel & Hospitality Jobs

Published on 2008-03-17

Over 80% of all hotel jobs are in service and administrative support. Service occupations in the hotel industry include maids, janitors and cleaning staff; chefs, bartenders and food preparation staff; hosts, hostesses, concierges, porters and bellhops. Office and administrative positions include desk clerks and accounting or bookkeeping staff.

In general, entry level jobs in hospitality require neither previous training nor a university degree. An applicant with customer service experience, a positive attitude and a willingness to work at a variety of tasks will not only land a position, but could also be given greater responsibilities and earn promotions.

Long shifts, erratic schedules, rude customers, and hectic travel seasons are some of the downsides of hospitality jobs. Wages can be lower than in other occupations, though some positions offer a combination of hourly earnings and tips. There are perks, however; most hotel chains offer benefits and sick leave, lodging discounts, and free or discounted food.

With many four-year, two-year and online schools now offering degree programs in hotel, restaurant and/or hospitality management, the educational requirements for supervisory positions in the hospitality industry have risen over the past decade. However, it's still possible to climb the ranks from customer service to management. Taking evening classes or participating in work-study programs are common ways for hospitality workers to gain the qualifications needed for hotel management jobs. Median earnings for hotel managers are in the mid-$40K per year range. Experienced hospitality managers can also make a career change into the resort, casino or luxury hotel business.

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